1

Hello. I am receiving the following error on a windows XP Pro SP3 wokstation:

Authentication failed for user domain\administrator
This user doesn’t have the proper credentials required to access this machine.

If I click on Manage Accounts and test, I get the error Host unreachable or firewalled (the firewall is disabled) I also sometimes get the error message Check account, passowrd or WMI configuration.

The user I am trying to scan with is the domain administrator user. Also, this user worked in the past for this workstation. Spiceworks says the data for this workstation is out of date, so I know it scanned on the past. If I try any other domain users with admin rights, I get the same error(s)

I read through the other posts asking about this. I have tried everything listed that I could find with no luck.

Since I have scanned this machine before, I decided to post a new question about it.

Any assistance is greatly appreciated.

Thank you

4 Spice ups
2

I have having the same error on about 5 XP SP3 PCs…

3

See this how-to for this errors.

http://community.spiceworks.com/how_to/show/2411

1 Spice up
4

+1 for M.Bilal very good how-to

5

You can also use wmic from the command prompt to test WMI access to the remote computer outside of Spiceworks. If that gives an error, it will help narrow down the possible cause of the problem.

6

Thanks for the replies.

As I mentioned, I have tried all those suggestions. This machine was scanning just fine, then out of the blue it stopped and is giving the messages I listed in my original message.

7

What error message do you get back when you run a test with wmic (from your Spiceworks computer, remotely connecting to the problem computer, using the same username/password as is in your scan range)?

8

have you tried to clear the account settings for that machine and re enter it? or have you restart your spiceworks server? or clear browser cache? also as Tim suggested you the command did you run it ? if yes then what are the results? if that is successful then you should go to advanced settings of network scan settings and " scanner sends all data instead of deltas" set it to true. then click on scan for manual scanning and report us the results.

9

I receive the following when I use the wmic test.

Node - 192.168.0.104
ERROR:
Code = 0x80070005
Description = Access is denied.
Facility = Win32

I’m really scratching my head at this access issue, for the main reason that this machine was readable by spiceworks before.

I went through the troubleshooting steps on the page linked in this thread with no success.

Unless I missed one thats obvious…

Thanks again for the help. At least its just one workstation I’m having trouble with.

10

Run this script at the affected machines with local admin rights: http://community.spiceworks.com/scripts/show/181-resolving-spiceworks-unknowns-unofficial

Further, I suggest to follow at least #1 - #3 of this how-to (if not already done): Troubleshooting Spiceworks Inventory Inconsistencies - Spiceworks Community

11

Thanks bytesnake

.I ran the script already but did not do #1 & #3 as you linked. Will try and get back to you

thanks!

12

Please report back.

BTW: restart your SW after applying the changes. After that rescan your net.

13

No luck.

Still receiving same issues as my initial post.

Regarding that script I ran earlier… when it completes, should it close back to a command prompt or give me any signs its finished? When I ran it yesterday it appeared to be hung, but I left it be for 90 minutes and then just closed out of it. Perhaps the script didn’t complete?

14

Perhaps. Did you run it “As Administrator”? (this script creates a log: C:\SW_Setup.log)

Did you restart this machine after running the script?

Did you follow this: http://community.spiceworks.com/education/projects/Setting_The_Default_DCOM_Properties_And_Security before running the script?

Is “Simple File Sharing” disabled (Explorer Options)? Disable it:

  • Click Start → Control Panel → Folder Options.
  • Select the View tab and scroll to the bottom of the Advanced Settings: section.
  • Uncheck the Use simple file sharing (Recommended) to disable the option and click the OK button.
15

I did run it as Administrator. The machine was restarted. I also did follow the procedures in the link you have. Simple File Sharing is disabled.

I’m going to try running the script again. Should I post the contents of the log file?

16

No. At the end of the log should stand something like:

"Please check the log c:\SW_Setup.log for any issues.
If using Windows7 or Vista please reboot. "

If you start the script from a CMD, the CMD should not close, so you can see those lines.

17

Maybe the AV is blocking something? http://community.spiceworks.com/help/Configuring_AV_Firewall_Domain

Further work this through: http://community.spiceworks.com/help/Troubleshooting_WMI

18

I’m running Sophos AV on all workstations and havent had any issues on the other machines.

I’m rerunning the script as admin now. I will post results.

Thank you again for your help.

The script seems to hang on gpupdate /force 1>>c:\SW_Setup.log

19

Run this command from CMD:

netsh firewall set service REMOTEADMIN enable

Then try the script again (maybe with disabled lines 27-30).

20

the firewall is disabled on this workstation, so that command line gives me a “The service has not been started”