Hi All, \nAnyone have any experience of how to resolve a user that is locked out of their Google account?<\/p>\n
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We have a customer that we migrated away from Workspace a few months ago. They have continued to go back for some things so it is still active. However, there is 1 user who, attempted the incorrect password too many times and now she is locked out. We have done everything we can think of including: resetting passwords, setting up verifications, logging in as the workspace admin and super user to reset security levels and even waited a period of a week for Google to send a code and still unsuccessful!<\/p>\n
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What good does it do to have admin credentials to workspace and not be able to allow a user in?<\/p>\n
Thanks in advance, \nTim<\/p>","upvoteCount":6,"answerCount":8,"datePublished":"2025-06-13T16:20:46.702Z","author":{"@type":"Person","name":"timhays3604","url":"https://community.spiceworks.com/u/timhays3604"},"acceptedAnswer":{"@type":"Answer","text":"
At this point, I’d suggest opening a ticket with Google then.<\/p>","upvoteCount":1,"datePublished":"2025-06-13T18:19:28.670Z","url":"https://community.spiceworks.com/t/google-account-lock/1215111/4","author":{"@type":"Person","name":"Jay-Updegrove","url":"https://community.spiceworks.com/u/Jay-Updegrove"}},"suggestedAnswer":[{"@type":"Answer","text":"
Hi All, \nAnyone have any experience of how to resolve a user that is locked out of their Google account?<\/p>\n
We have a customer that we migrated away from Workspace a few months ago. They have continued to go back for some things so it is still active. However, there is 1 user who, attempted the incorrect password too many times and now she is locked out. We have done everything we can think of including: resetting passwords, setting up verifications, logging in as the workspace admin and super user to reset security levels and even waited a period of a week for Google to send a code and still unsuccessful!<\/p>\n
What good does it do to have admin credentials to workspace and not be able to allow a user in?<\/p>\n
Thanks in advance, \nTim<\/p>","upvoteCount":6,"datePublished":"2025-06-13T16:20:46.760Z","url":"https://community.spiceworks.com/t/google-account-lock/1215111/1","author":{"@type":"Person","name":"timhays3604","url":"https://community.spiceworks.com/u/timhays3604"}},{"@type":"Answer","text":"
Why is the user unable to login after all these resets? Is it possible there’s a failing MFA piece? Can you reset the password and login as this user on your end? Is this just the user saying ‘I can’t get in but I used the password you sent’ even though they’re typing in something totally different?<\/p>","upvoteCount":1,"datePublished":"2025-06-13T16:29:20.016Z","url":"https://community.spiceworks.com/t/google-account-lock/1215111/2","author":{"@type":"Person","name":"Jay-Updegrove","url":"https://community.spiceworks.com/u/Jay-Updegrove"}},{"@type":"Answer","text":"
I have no idea why we are unable. I doubt it is a failing MFA because it wasn’t enabled at first. Since we haven’t been able to access the account we finally enabled 2FA just to try and let google know it is a secure transaction.<\/p>\n
We have reset the user pw numerous times and we are trying it on our end and also on the users pc. Neither works. We have access to the admin, super admin and all other users with no issue at all. Google first gave us the message, you have attempted to login too many times you must login with admin credentials. We tried that and it didn’t work.<\/p>","upvoteCount":2,"datePublished":"2025-06-13T18:05:26.436Z","url":"https://community.spiceworks.com/t/google-account-lock/1215111/3","author":{"@type":"Person","name":"timhays3604","url":"https://community.spiceworks.com/u/timhays3604"}},{"@type":"Answer","text":"
That’s a great idea accept we haven’t found a way to contact any support other than an ai assisted email.<\/p>","upvoteCount":2,"datePublished":"2025-06-13T19:43:53.259Z","url":"https://community.spiceworks.com/t/google-account-lock/1215111/5","author":{"@type":"Person","name":"timhays3604","url":"https://community.spiceworks.com/u/timhays3604"}},{"@type":"Answer","text":"
