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I upgraded a Windows 7 Home workstation in another office to Windows 10 Home. Then I upgraded it to Pro, then added our license. About a week after that, I installed SW Remote. It’s been a few days now and Inventory is saying that it has Windows 10 Home and not Pro. Not a deal breaker just wondering how to fix that. I am using the latest version of SW on-prem so it should be scanning every day. There is no re-scan button in Inventory when I click on the workstation.<\/p>","upvoteCount":1,"answerCount":4,"datePublished":"2016-06-29T15:04:21.000Z","author":{"@type":"Person","name":"christopherrich","url":"https://community.spiceworks.com/u/christopherrich"},"acceptedAnswer":{"@type":"Answer","text":"
Maybe try deleting the machine and letting the next scan pick it up? This helps with a few odd behaviors I see.<\/p>","upvoteCount":1,"datePublished":"2016-06-29T15:11:42.000Z","url":"https://community.spiceworks.com/t/stated-os-in-inventory-isnt-correct/507647/2","author":{"@type":"Person","name":"aginter","url":"https://community.spiceworks.com/u/aginter"}},"suggestedAnswer":[{"@type":"Answer","text":"
I upgraded a Windows 7 Home workstation in another office to Windows 10 Home. Then I upgraded it to Pro, then added our license. About a week after that, I installed SW Remote. It’s been a few days now and Inventory is saying that it has Windows 10 Home and not Pro. Not a deal breaker just wondering how to fix that. I am using the latest version of SW on-prem so it should be scanning every day. There is no re-scan button in Inventory when I click on the workstation.<\/p>","upvoteCount":1,"datePublished":"2016-06-29T15:04:22.000Z","url":"https://community.spiceworks.com/t/stated-os-in-inventory-isnt-correct/507647/1","author":{"@type":"Person","name":"christopherrich","url":"https://community.spiceworks.com/u/christopherrich"}},{"@type":"Answer","text":"
I agree with Aginter. I too have had some quirky devices that report the wrong info. Usually removing the device and letting it get picked up in a scan again does the trick.<\/p>","upvoteCount":0,"datePublished":"2016-06-29T21:06:03.000Z","url":"https://community.spiceworks.com/t/stated-os-in-inventory-isnt-correct/507647/3","author":{"@type":"Person","name":"devilswork","url":"https://community.spiceworks.com/u/devilswork"}},{"@type":"Answer","text":"
Thanks Aginter, I had to wait 24hrs and even then, I had to reinstall the agent. After that, it showed up correctly. Thanks again!<\/p>","upvoteCount":0,"datePublished":"2016-06-30T13:21:11.000Z","url":"https://community.spiceworks.com/t/stated-os-in-inventory-isnt-correct/507647/4","author":{"@type":"Person","name":"christopherrich","url":"https://community.spiceworks.com/u/christopherrich"}}]}}