https://community.spiceworks.com/start<\/a> with my logged in user. Kind of odd. I’ve tried using my browser Incognito as well.<\/p>","upvoteCount":0,"datePublished":"2016-06-17T16:55:08.000Z","url":"https://community.spiceworks.com/t/unable-to-log-in-to-network-monitor/504905/5","author":{"@type":"Person","name":"derekseger","url":"https://community.spiceworks.com/u/derekseger"}},{"@type":"Answer","text":"If it is a clean install here is what I would try.<\/p>\n
Log out of the community, clear your browser cache - or use another browser, download NM again, when asked for details use an existing email, install it, login and you are then free to log back in to the community.<\/p>\n
If that doesn’t work I am sure support can help.<\/p>\n
One question though, did you uninstall it from the other box or just leave it there?<\/p>","upvoteCount":0,"datePublished":"2016-06-17T17:07:08.000Z","url":"https://community.spiceworks.com/t/unable-to-log-in-to-network-monitor/504905/6","author":{"@type":"Person","name":"Rod-IT","url":"https://community.spiceworks.com/u/Rod-IT"}},{"@type":"Answer","text":"
Derek - were you ever able to login on this new installation of Network Monitor? Did you by chance change the email address were alerts are sent to within Network Monitor?<\/p>","upvoteCount":0,"datePublished":"2016-06-21T10:41:54.000Z","url":"https://community.spiceworks.com/t/unable-to-log-in-to-network-monitor/504905/7","author":{"@type":"Person","name":"will-f-sw","url":"https://community.spiceworks.com/u/will-f-sw"}},{"@type":"Answer","text":"
Hi Rod and Will,<\/p>\n
I haven’t had the chance yet to check, to be honest, but I’m hoping to today or tomorrow.<\/p>","upvoteCount":0,"datePublished":"2016-06-21T13:54:32.000Z","url":"https://community.spiceworks.com/t/unable-to-log-in-to-network-monitor/504905/8","author":{"@type":"Person","name":"derekseger","url":"https://community.spiceworks.com/u/derekseger"}},{"@type":"Answer","text":"
Hmm, unfortunately I’m not able to log in yet. What’s the best way to contact support (unless you have any other ideas)?<\/p>","upvoteCount":0,"datePublished":"2016-06-21T17:25:10.000Z","url":"https://community.spiceworks.com/t/unable-to-log-in-to-network-monitor/504905/9","author":{"@type":"Person","name":"derekseger","url":"https://community.spiceworks.com/u/derekseger"}},{"@type":"Answer","text":"
Hey Derek - Is this a clean install and were you ever able to login to it? If so, did you by chance change the email address were alerts are sent to within Network Monitor on your first login?<\/p>\n
Also, are any other admins able to login?<\/p>","upvoteCount":0,"datePublished":"2016-06-21T17:57:12.000Z","url":"https://community.spiceworks.com/t/unable-to-log-in-to-network-monitor/504905/10","author":{"@type":"Person","name":"will-f-sw","url":"https://community.spiceworks.com/u/will-f-sw"}},{"@type":"Answer","text":"
I believe I re-install over what was already on the new server. Does a clean install involve simply uninstalling and re-installing, or do some additional directories/registry entries need to be removed?<\/p>\n
I’ll check with my colleagues to see if they’re able to log in to the current install.<\/p>","upvoteCount":0,"datePublished":"2016-06-21T18:05:19.000Z","url":"https://community.spiceworks.com/t/unable-to-log-in-to-network-monitor/504905/11","author":{"@type":"Person","name":"derekseger","url":"https://community.spiceworks.com/u/derekseger"}},{"@type":"Answer","text":"
Let us know what it looks like and if anyone else is able to login. If this is a clean install, then whoever was the first person to login will be the person that needs to log back in and send out invites if you aren’t already invited to the system.<\/p>","upvoteCount":0,"datePublished":"2016-06-22T11:38:29.000Z","url":"https://community.spiceworks.com/t/unable-to-log-in-to-network-monitor/504905/12","author":{"@type":"Person","name":"will-f-sw","url":"https://community.spiceworks.com/u/will-f-sw"}},{"@type":"Answer","text":"
Hi Will. No one else is able to log in to Network Monitor, but I am under the impression that Network Monitor is separate from the helpdesk software. If that is true, then it makes sense that no one else would be able to sign in, because this is a new instance of the Network Monitor and a new server where no one else has been configured yet.<\/p>\n
When I say server, please note that it is installed currently on a Windows 7 Pro virtual machine. Is this a supported OS?<\/p>\n
What else can we try? Thank you for your help.<\/p>","upvoteCount":0,"datePublished":"2016-06-22T12:35:00.000Z","url":"https://community.spiceworks.com/t/unable-to-log-in-to-network-monitor/504905/13","author":{"@type":"Person","name":"derekseger","url":"https://community.spiceworks.com/u/derekseger"}},{"@type":"Answer","text":"
Hi Will,<\/p>\n
The Network Monitor has been uninstalled/reinstalled from scratch, which seems to have done the trick. I’m able to get in now. The alerts e-mail address must have been changed before, which most likely caused these issues. Thank you for all of your help.<\/p>","upvoteCount":0,"datePublished":"2016-06-22T13:58:12.000Z","url":"https://community.spiceworks.com/t/unable-to-log-in-to-network-monitor/504905/15","author":{"@type":"Person","name":"derekseger","url":"https://community.spiceworks.com/u/derekseger"}}]}}
Hi everyone,
Has anyone seen a problem where, when you try to log in to the Network Monitor, it keeps saying incorrect login credentials? I’m using the same credentials as what’s used to get on to the Spiceworks helpdesk portal as an administrator, and the community site here.
Thanks in advance.
2 Spice ups
Rod-IT
June 17, 2016, 4:47pm
2
If you have both Spiceworks inventory/helpdesk installed on the same server as network monitor or you are using Windows 10 this is likely your issue.
Installing it on windows 10 or alongside helpdesk is not supported or recommended.
It’s interesting you say that. It was installed previously on the same server as the helpdesk server, but I realized the incompatibility afterwards and removed it.
Though, now that it’s been reinstalled on a new server, could there be some odd tie-in between the two yet?
Rod-IT
June 17, 2016, 4:53pm
4
Once removed, and I assume clean installed, no.
The username and password would be the one you used when you downloaded the software.
When I click the option to reset my password, it takes me to https://community.spiceworks.com/start with my logged in user. Kind of odd. I’ve tried using my browser Incognito as well.
Rod-IT
June 17, 2016, 5:07pm
6
If it is a clean install here is what I would try.
Log out of the community, clear your browser cache - or use another browser, download NM again, when asked for details use an existing email, install it, login and you are then free to log back in to the community.
If that doesn’t work I am sure support can help.
One question though, did you uninstall it from the other box or just leave it there?
will-f-sw
June 21, 2016, 10:41am
7
Derek - were you ever able to login on this new installation of Network Monitor? Did you by chance change the email address were alerts are sent to within Network Monitor?
Hi Rod and Will,
I haven’t had the chance yet to check, to be honest, but I’m hoping to today or tomorrow.
Hmm, unfortunately I’m not able to log in yet. What’s the best way to contact support (unless you have any other ideas)?
will-f-sw
June 21, 2016, 5:57pm
10
Hey Derek - Is this a clean install and were you ever able to login to it? If so, did you by chance change the email address were alerts are sent to within Network Monitor on your first login?
Also, are any other admins able to login?
I believe I re-install over what was already on the new server. Does a clean install involve simply uninstalling and re-installing, or do some additional directories/registry entries need to be removed?
I’ll check with my colleagues to see if they’re able to log in to the current install.
will-f-sw
June 22, 2016, 11:38am
12
Let us know what it looks like and if anyone else is able to login. If this is a clean install, then whoever was the first person to login will be the person that needs to log back in and send out invites if you aren’t already invited to the system.
Hi Will. No one else is able to log in to Network Monitor, but I am under the impression that Network Monitor is separate from the helpdesk software. If that is true, then it makes sense that no one else would be able to sign in, because this is a new instance of the Network Monitor and a new server where no one else has been configured yet.
When I say server, please note that it is installed currently on a Windows 7 Pro virtual machine. Is this a supported OS?
What else can we try? Thank you for your help.
will-f-sw
June 22, 2016, 1:32pm
14
You are right that this is separate from the the Help Desk/Inventory App so users will have to be invited there as well outside of the first person that logs in. If you are not using a community account for that first login, then you will not be able to login. Since this is a new install though, I recommend reinstalling with the latest release from the download link below:
Be sure that during the initial setup on the first time you login that you don’t make any changes to the field “What email should we send app alerts to?” and that the field is the same email address you are signing in as. There is a bug on that and if that is changed you will be locked out.
1 Spice up
Hi Will,
The Network Monitor has been uninstalled/reinstalled from scratch, which seems to have done the trick. I’m able to get in now. The alerts e-mail address must have been changed before, which most likely caused these issues. Thank you for all of your help.
